Privacy Policy

Our commitment

Serenity Living Home & Center Corp ("Serenity Living," "we," "us") provides sober and transitional shared housing. Many people who contact us are going through a hard season, and some are leaving unsafe situations. We treat what you share with care, collect only what we need, and never sell it.

We never publish the location of our homes. Addresses are shared only with approved residents after screening.

What we collect

When you fill out our application or contact us, we may collect:

• Your name, phone number and email address
• Who is applying (you, a loved one or a client you're referring) and the referring organization, if any
• Your hoped-for move-in timing, current work status and where you're coming from
• Anything you choose to tell us in the open message box
• Your choices about receiving text messages

Like most websites, our site and form provider may also record basic technical information such as your browser type, device, pages viewed and IP address, and may use cookies to keep the form working.

Please share only what you're comfortable with. You do not need to tell us medical, legal or personal history on the online form. We'll talk through what matters during your phone screening.

How we use it

• To review your application and call you back, usually within 24 hours
• To schedule screening, answer your questions and arrange move-in
• To coordinate with a referral partner you named
• To send text messages you agreed to receive
• To keep our homes and website safe and to meet legal obligations

Text messages

If you check a consent box on our form, we may text you about your housing application, screening and move-in, and, only if you check the second box, about bed openings and community resources. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of applying.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the service providers that deliver our messages.

Who we share it with

We do not sell or rent your personal information. We share it only:

• With service providers who help us run our website, forms, phone and text messaging, and email, and only so they can do that work for us
• With a referral partner or case manager when you named them or asked us to
• When the law requires it, or to protect someone's safety in an emergency

Keeping it safe

We limit access to applicant information to the staff who need it and use reputable, secure software providers. No system is perfect, so if you are worried about someone seeing our messages, tell us the safest way to reach you and we will follow it.

Your choices

• Ask to see, correct or delete the information you gave us
• Opt out of texts by replying STOP
• Ask us to contact you only by a certain method or at certain times

Email or call us to make a request. We'll respond promptly.

Not a medical provider

Serenity Living is a sober living residence, not a licensed treatment facility or health care provider. We do not provide medical or clinical services or administer medication.

Children

Our homes and website are for adults. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy. The date at the top shows the latest version.

Contact us

Questions about this policy? Email [email protected] or call (409) 300-3071.